Privacy Policy

Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and which services are available. Scr55 Casino may collect information provided directly by a player, information created when an account is used, and technical information received from a device or browser. We try to limit collection to information that is reasonably needed for the relevant purpose.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, contact details, username, account preferences and other information needed to administer the account. We may also handle communications, support requests, responsible gaming choices and information supplied when a player asks for help.

Verification information

To help confirm identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This may include identity documents, address evidence, information about the source or ownership of funds, and records of checks carried out to prevent fraud, misuse or unauthorised access. Players should provide information that is accurate, current and relevant to the requested check.

Payments and transactions

We may handle information about deposits, withdrawals, account balances, payment methods, transaction dates, amounts, related confirmations and payment or banking references. Payment information may also be processed by external payment providers. Depending on the payment method, Scr55 Casino may not receive or retain all underlying payment details. Transaction records help us operate the account, resolve queries, identify unusual activity and meet applicable obligations.

Device, usage and cookie information

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, login activity, referral information and event or error data. We may also use cookies and similar technologies to remember settings, support sign-in, maintain security, understand website performance and improve the user experience.

Why we use information

Personal information may be used for the following purposes. The exact information used will depend on the activity involved, the account status and the requirements that apply to the service.

• To create, operate, maintain and secure a player account.
• To process account activity, deposits, withdrawals and other transactions.
• To complete age, identity, account ownership and other verification checks.
• To detect, prevent and investigate fraud, money laundering, collusion, payment misuse, hacking and other prohibited or harmful activity.
• To provide customer support, respond to questions and manage complaints or requests.
• To communicate about account activity, security notices, service changes, transactions and other important operational matters.
• To send marketing communications where a player has provided consent or where another lawful basis permits it, subject to available preferences and choices.
• To understand how the website is used, identify technical problems, improve performance and develop safer, clearer services.
• To apply website rules, protect the rights and safety of players and the business, and respond to suspected misuse.
• To meet legal, regulatory, financial, tax, record-keeping and other mandatory obligations.

Some processing is necessary to provide the requested service. Other processing may depend on consent, a legitimate operational need, a contractual requirement or an obligation imposed by law. Where consent is used for marketing, a player can withdraw that consent at any time. Withdrawing marketing consent does not affect the lawfulness of marketing sent before the withdrawal and does not necessarily stop essential service messages.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, technology, payments, identity verification, security, fraud prevention, customer support, communications, analytics or record management. Those providers should receive information relevant to their service and are expected to handle it appropriately.

Information may also be disclosed when needed to protect players, investigate suspected illegal or harmful activity, enforce applicable terms, respond to valid legal requests, or meet a legal or regulatory obligation. We do not treat player information as public information. Any disclosure is intended to be limited to the purpose for which it is made.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on a device when a player uses a website. Essential cookies can help with account sign-in, session management, security and core website functions. Other cookies may help remember preferences, measure performance, understand usage or support relevant communications.

Players can manage, restrict or delete cookies through their browser settings. Blocking some cookies may affect the availability or performance of certain website functions, including features that require a secure and continuous session. Browser settings may also allow a player to receive a notice when cookies are being placed.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for a suitable purpose. Security controls cannot guarantee that every system or transmission will always be completely secure, so players should use strong, unique account credentials and keep login details confidential.

If a player believes that an account has been accessed without permission, they should change their password where possible and contact support promptly. We may ask for information to confirm account ownership before discussing account details or taking action.

How long information is kept

Information is generally kept only for as long as it is reasonably required for the purpose for which it was collected, for account and support administration, for security and dispute management, or for other legitimate operational needs. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. This can include account, verification, payment, transaction, security and communication records.

When information is no longer needed, it may be securely deleted, anonymised or placed beyond ordinary use, subject to any continuing legal, security or dispute-related requirement.

Your privacy rights and requests

Depending on the circumstances and the rules that apply, players may have rights concerning the personal information held about them. These rights are not always absolute. For example, a request may need to be checked for security, may be limited where disclosure would affect another person, or may be refused or delayed where information must be retained for a legal or operational reason.

• Access: ask for information about the personal data held about you and, where appropriate, a copy or explanation of that information.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal data to be deleted where it is no longer needed or where deletion is otherwise available. Some information may need to be retained despite a deletion request.
• Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be changed. Essential account, security and transaction messages may still be sent.
• Information about processing: ask how personal information is generally collected, used, shared and retained.

How to make a request

To exercise your data rights, ask a privacy question or raise a concern about the handling of your information, email support@scr55casino.click. Please explain the request clearly and include enough information for us to understand which account or data it concerns. We may need to verify identity or account ownership before providing information, correcting records, deleting information or changing marketing preferences.

We aim to review privacy requests within a reasonable time and may ask for clarification where needed. If a request cannot be completed in full, we will generally explain the relevant reason, such as a security concern, the rights of another person, a technical limitation or a requirement to retain records. Players should contact us if they believe information is inaccurate or if they have concerns about the way their data has been handled.

Updates to this policy

This Privacy Policy may be updated when our services, technologies, information practices or legal obligations change. The latest version published on the website will describe the current approach. Players should review this page periodically, particularly before continuing to use the website after a significant change. Continued use of the website after an update may indicate that the revised policy has been read and understood, subject to any notice or consent requirement that applies.